If you’re like most companies, it’s incredibly difficult to properly manage your cell phone fleet to keep up with the fast pace of business. You may be utilizing your internal resources and processes but they’re just not able to keep up. No one can blame you. With almost daily news stories about ransomware and corporate data leaks due to mishandled mobile devices, the pressure is on. Even if your mobile device management (MDM) security controls are properly set and policies are in place, there are often gaps that you may not even know about yet.
Think about it this way: A well-crafted phishing email comes in and it’s going to go through the MDM system just fine like any other email. But your first line of defense, your end user, takes the bait and you’re now vulnerable.
And it’s not just security threats. What about the growing number of devices and the ever-expanding diversity of devices? As mobile innovation soldiers on, device diversity overlayed with paired accounts and synced technology, creates new deployment and security challenges for IT. A Forrester Research study revealed that 53% of IT leaders are struggling with the diversity of devices
So, with all this coming at them, what happens when your team can’t keep up?
It seems to always come down to IT, who’s already wearing a lot of hats. Compound this with the fact that mobile technology changes quicker than any other technology with new devices, new operating systems, and new MDM versions launched every year.
Limited time and resources
If you’re a small shop, you probably have one, maybe two, people handling all of your mobility and IT. First of all, being IT proficient doesn’t mean they’re mobile device management experts. It’s not their fault. It’s hard to be an expert in everything, much less develop a level of expertise to support every technology, every vendor, and provide the right solution for every end-user’s mobility issue. Without the right resources and expertise, gaps form that could be detrimental for your business stability.
IT is strapped with too many projects.
Have you considered that if your engineer has to stop what they’re doing to troubleshoot a mobility issue—if they even have the option of doing so—it can lead to wasted hours researching solutions, mounting end-user frustration, and halted productivity? A small issue can turn into a big problem when your end users feel that they aren’t getting the support they need.
Competing internal demands
This is one of the main drivers in the rapid increase of managed mobility services outsourcing according to industry analysts at Gartner. It’s not just about keeping up with the current mobility management demands of a remote workforce, but also empowering IT to focus on more profitable tasks that can give you a more competitive advantage.
Lack of skilled talent
In the current job market, IT specialists can pretty much write their own ticket. The demand is so great, that it’s common for any skilled IT role, including those with skilled mobility experience, to ask for more than your budget can withstand, or your benefits can provide. With IT leading in-demand job roles throughout Canada, you may be more likely to spot a unicorn than find a full-time mobility support person you can afford.
Outsourcing your mobility management means you not only have access to experienced mobile device management and support, but you get a whole team for a lot less than it would cost just to hire one person. When it comes to providing mobile device support for users, their experience is everything, especially when it comes to ensuring your mobile workforce is getting the support they need, when they need it and how they need it. Having a managed mobility services (MMS) experienced End to End providing support for your users not only saves you money, but also provides peace of mind for your IT team and end users.
Together AOS Mobile Technologies and Cisco Meraki enable you to drive efficiencies, reduce costs, and expand your scalability through the proper management of your mobile device fleet. With our combined experience, industry expertise, and capabilities on your side, you can reap all the benefits and rewards of your MDM technology investment.
AOS provides end-to-end managed mobility services that enable you to operate at the lowest possible cost without compromising security or availability.
• Telecom Expense Management (TEM)
• Help Desk Concierge Service and Support
• Procurement Management
• Mobile Device Management, including device security and policy enforcement software.
Contact us today at sales@aosmobility.com to learn more. You can even schedule your free no charge assessment.