CONCEIRGE SUPPORT
CONTACT USRESPONSE RATE
99.9%
CONCEIRGE SUPPORT
With a 99.9% very satisfied response rate, our Concierge Support services provide visibility into your end-users' mobility issues, but without the hassle of your team having to troubleshoot and problem solve. Each ticket is managed by one person from start to finish and fully tracked through our ticketing management system. We employ a closed-loop support process to constantly improve our user support and ensure customer satisfaction.
Our team is trained in Apple and Android OS and all leading carriers, giving us the expertise to quickly answer any of your end users' questions and ensure resolution of any issues in a timely manner. We support all leading carriers through North America and all industry-leading MDM solutions. The breadth of our experience includes solving a host of unique problems for a variety of industries in both the private and public sectors.
Our team is trained in Apple and Android OS and all leading carriers, giving us the expertise to quickly answer any of your end users' questions and ensure resolution of any issues in a timely manner. We support all leading carriers through North America and all industry-leading MDM solutions. The breadth of our experience includes solving a host of unique problems for a variety of industries in both the private and public sectors.
FIRST-CLASS SERVICE AT
BUSINESS-CLASS RATES
Interactive And Automated:
Self-service - with end user ticket submission directly through the mobile app, employees can self manage issues, view all tickets, receive alerts as their issues advance, and connect through a chat like experience.
Step-by-Step Solutions - Resolve issues faster with pre-configured notes displayed right through the console.
Process-Triggering Ticket Types - Through the mobile app, end users are able to trigger processes such as roaming package applications and requests for new phones.
Team-Ready Console:
Intuitive Console - Through an intuitive console, support tickets and tasks are displayed with overall health scores, priority indicators, and grouped data.
Procurement Funnel - Streamline a process of multiple stakeholders, approvals, backorders, shipping, staging, and allocation through one system.
CONTACT USSelf-service - with end user ticket submission directly through the mobile app, employees can self manage issues, view all tickets, receive alerts as their issues advance, and connect through a chat like experience.
Step-by-Step Solutions - Resolve issues faster with pre-configured notes displayed right through the console.
Process-Triggering Ticket Types - Through the mobile app, end users are able to trigger processes such as roaming package applications and requests for new phones.
Team-Ready Console:
Intuitive Console - Through an intuitive console, support tickets and tasks are displayed with overall health scores, priority indicators, and grouped data.
Procurement Funnel - Streamline a process of multiple stakeholders, approvals, backorders, shipping, staging, and allocation through one system.
HOW CAN WE HELP?
AOS Mobile Technologies MDM services enable you to drive efficiencies, reduce costs, and expand your scalability through the proper management of your mobile device fleet. Our team is experienced and certified in all industry-leading enterprise mobility management solutions - Cisco Meraki, Intune, IBM MaaS360 and other leading brands. With our experience, industry expertise, and capabilities on your side, you can reap all the benefits and rewards of your MDM Technology investment!