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Self-service - with end user ticket submission directly through the mobile app, employees can self manage issues, view all tickets, receive alerts as their issues advance, and connect through a chat like experience.
Step-by-Step Solutions - Resolve issues faster with pre-configured notes displayed right through the console.
Process-Triggering Ticket Types - Through the mobile app, end users are able to trigger processes such as roaming package applications and requests for new phones.
Intuitive Console - Through an intuitive console, support tickets and tasks are displayed with overall health scores, priority indicators, and grouped data.
Procurement Funnel - Streamline a process of multiple stakeholders, approvals, backorders, shipping, staging, and allocation through one system.